Nov 10

Jim'll Fix Themanager

After all of that, a last email of the day from GAME customer service!

Thank you for your email.

I have requested a cheque for £50.00, this will be sent to Macmillans as soon as possible.

The apology that has been made is on behalf of the business, which includes myself and the Store Manager concerned.

I was pleased to learn that we have gone someway to restoring your faith.

Kind Regards

Which is a bit shorter than the previous one, but I’m not going to worry too much about that. It’s streets ahead of “Take it or leave it” so I’m hoping this is a progression of sorts. All of which leaves me with a bit of a decision: I would really have liked to have got an apology from Mister Themanager himself. I feel strongly about this because he’s the one who did wrong and while Customer Service Lady is doing her job to be Themanager’s Ambassador, it’s not what I was after. It’s like being hoofed in the knackers by someone and then getting a phone call later that night from their Auntie Doris (who lives in Melbourne) to say sorry.

On the other hand, I don’t want to start being a dick who’s constantly firing off emails left, right and centre, so I am tempted to let the matter lie at that, with (I think) 4 out of the 5 things I asked for in my open letter having been achieved. As always, open to thoughts, comments, feedback etc on what you would do, but I’m leaning to the “leave it” if I am honest.

Actually, this could be fun, like one of those old “Make Your Own Adventure” books. “If you would like to continue to complain to customer services, turn to page 43. If you would like to go back to the shop, shout a rude word and backflip out of the shop and up Sauchiehall Street, farting all the way like an obscene human catherine wheel, turn to page 99.” You could even sell them in GAME sh-oh, never mind.

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