And after GAME’s response to me, my response to GAME. If any of you have an allergy to fictional spice…well, don’t worry, none of that here!
Thank you for getting back to me on this, I appreciate your response.
Also, thanks for the apology. I have gone over what happened last night a few times in my head and while I did challenge the position being put to me, don’t think that I was unreasonable or rude in any way or at any point and didn’t intend for it to be a problem. If I needed both bits of paper and the manager had confirmed this, fine and dandy, but he didn’t. He immediately went on the attack and closed off any other route to a solution. I don’t even think I was pompous or arrogant, but perhaps those words are a case of “least said, soonest mended”.
I’m not sure why the manager didn’t explore other solutions to the problem with me, especially as tweets received from a GAME staff member indicate that there’s a simple enough one that could have been used (claim the £5 back within 28 days of release – seems easy enough).
I’m pleased that the matter is being looked into but would still, if possible, like to meet with the regional manager to discuss the issue in person. I understand that GAME will need to investigate and take any appropriate steps internally and that I don’t have any business hearing about those – fair enough – but I feel strongly that the treatment I received was unacceptable and would like the opportunity to get this across in person if at all possible. I don’t for a minute think that my emails will be ignored but there are times when emails do the job, and times when you want to see someone and talk to them face-to-face. This is a face-to-face sort of thing.
Your gesture of a goodie bag is appreciated, but really not necessary. Tell you what, if you want to go about restoring my faith in GAME, take the price of one copy of MW3, stick my £5 refund onto it, and get GAME to donate £50 to Macmillan Cancer Support: http://www.macmillan.org.uk/ – if you do that, we can talk a little more about my faith and it’s current level of restoration! :-)
I don’t mean to sound ungrateful, I really don’t, but I don’t want extras or anything out of this beyond the apologies I mentioned on my initial letter. The apology from the manager is my sticking point – while I want the company to apologise (and I know, you already have, and thank you) when it comes down to it, *he* did wrong and he needs to make that right. Or at the very least acknowledge that he did wrong.
Anyway, thank you for your help with this. I look forward to your response and still hold the faint hope that some element of this might yet involve the Saville-related flourish I mentioned in my letter!
I know it probably makes me sound like a complete arse, but I want that apology. As the CEO of GAME has been tweeting me about this and assures me that “lessons will be learned”, might this not be a good point for him to lead by example and issue an apology from his office? And while he’s at it, maybe ask one of his managers to apologise for so mismanaging a situation with a reasonable customer? God knows, in the (depressingly many) times in my life when I have been a dick I have always managed to do the right thing, go back and say sorry even though it was pretty far down the list of things I would like to do.
So let’s see it. You want my faith in GAME restored? Let’s see them satisfy one of the first lessons my mum and dad taught me – you do wrong, you say sorry.