Nov 12

Bernard hears of a customer with only one receipt

So last night I was trying to decide whether to continue on in my communications with GAME Customer Service, or just leave it. In the end I went for both. I thought I should dash off a last email, to wrap things up. So here it is – a bit late, but I actually started playing Modern Warfare 3 tonight. Dunno why but my enthusiasm for it was a bit reduced the last few days!

Thanks for your email. The donation to Macmillan is great, and I’m happier with that than I would have been trudging to the bank to cash in a £5 cheque and having to find something to do with a goodie bag! (beyond, of course, look a bit awkward).

I’ll admit I’m less than happy about the idea of not getting an apology from the manager directly. If you’re telling me it’s really not a possibility then I’ll have to accept that and hope I’m not being fobbed off, but it would have been good. As someone pointed out on the comments to my open letter, it’s possible that on paper (by sales figures etc) this guy looks brilliant and quite possibly is going about his work believing he was perfectly in the right. A word from him to acknowledge otherwise…well, like I say, it would have been nice.

As I said, thanks for all your help with this. My dealings with you, the staff running the @Gamedigital twitter account, your CEO and even dear old Kenan have been great. I’ve even been chatting to a couple of GAME employees on Twitter and they’re nice people and have been helpful and interested in the case. That said it only takes one guy to spoil the overall impression of you as a company. Well, two, as one GAME employee has commented on the letter saying they would have done the same thing as the manager, but who’s counting?

If I don’t hear from you before close of play today, have a good weekend.


So there we go. I think closure is fast approaching. And at least the second GAME employee who would do the same as the manager didn’t call me a dick. Someone else did, though. Twice in the one comment. I like to think the commenter was trying to be helpful and remind me, so that when I get to the end of the comment I can click my fingers and go “Oh that’s right, I’m a dick. Good to know.”

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