Feb 22

Today on my mobile phone I got a call from someone who said they were from “the mobile phone company” (which, to digress for a second, is a bit insulting – call me up with unsolicited calls and waste my time if you must, but at least find out what mobile phone company I am with and use the name! To do otherwise is subjecting me to the phone call equivalent of a mailmerge letter!). I usually just hang up but today I tried a different tack.

“Hello there,” my callcentre buddy started with. “I’m calling up from the mobile phone company, and I’d like to talk to you about offering an upgrade for your handset.”

With as pleasant a tone as I could muster I replied, “I don’t want to talk about that, thanks.”

His response? “Well hang up then!” followed shortly by the line going dead.

Yes, that’s right, I managed to make the guy in the callcentre angry! I wonder if that’s something they will work into their customer service flowcharts in callcentres from now on. “After close of sale read paragraph 45 (extended warranty) to customer. If sale not completed, read paragraph 46 (long diatribe about customer’s fat-assed, lazy, promiscuous momma) to customer, say “Fuck you” and hang up.”

And while we’re on the subject of upgrades, the boiled egg has gone blogger beta and now features fancy things like…er…slightly different buttons and a “label your post” feature which gives you a few suggestions: “e.g. scooters, vacation, fall”. Though I have to say that the day I find myself writing at length about a scooter is the day I have an appointment with a nice warm bath, some sleeping pills and a razor blade.