Nov 10

I sense him...Themanager is near!

Next instalment of the GAME response/response to response/response to response to response response-a-palooza can be found below! Once again, no fictional spice, or even real spice is involved. No Spice Girls, Girl Power, Girls Aloud or Gil Gerard either. Just me, a “bingbong” sound from my iPad and the email below:

Thank you for your response.

Please rest assured that we have taken your complaint very seriously, the matter has been highlighted at the very highest level within the business and a formal investigation is currently underway, both the Regional and Divisional Manager are involved in the investigation.  As I said yesterday any customer communication would be handled by myself.  But I can give you an absolute assurance that the points you have made by email are being addressed.

I am more than happy to make a donation to Macmillian Cancer Support as you have suggested and I will confirm when this is done.

There is no doubt at all that the service you have described is very disappointing and I would like to assure you that as part of the investigation we will review our current processes and ensure that any opportunities to improve our service offering are captured.

I would like to thank you for taking the time to bring this matter to our attention and hopefully my actions have gone someway to restoring your faith in GAME.

Kind Regards

I’m not sure whether the Divisional or Regional Manager is bigger, but I expect to hear any moment that GAME have sent a squad of peacekeepers into Glasgow to help out while Divisional and Regional Managers wrestle in jelly to sort out the pecking order.

Good news is that Macmillan are getting their £50, which is excellent news and means that some good has come out of all of this. Just to be clear I really didn’t want to be ungrateful for the offer of the goodie bag. I just really didn’t want a goodie bag, and this was the first thing that popped into my head when the offer of something to restore my faith was put on the table.

ANYWAY! More to come!

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